Shipping & Return Policy
Shipping & Return Policy
At Beauty by Tammy Pro Shop, we’re dedicated to providing a seamless shopping experience, ensuring your lash essentials are delivered quickly and hassle-free.
Shipping Policy
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- You’ll receive a confirmation email with tracking information as soon as your order ships.
Shipping Destinations
We currently ship to Canada and the USA. Stay tuned—international shipping is coming soon!
Shipping Options
- Standard Shipping (Canada): Delivered within 2-7 business days.
- Standard Shipping (USA): Delivered within 5-10 business days.
- Express Shipping (Canada & USA): Delivered within 1-3 business days. Perfect for lash emergencies!
- FREE Standard Shipping on orders over $75 CAD (Canada) or $100 CAD (USA).
Customs & Duties (USA)
- U.S. customers may be subject to duties or taxes based on local regulations. Beauty by Tammy Pro Shop is not responsible for these additional fees.
Lost or Delayed Packages
If your package is delayed or lost, please contact us at [insert contact email]. We’ll work with you to resolve the issue promptly.
Return & Exchange Policy
We want you to love every purchase! If something isn’t right, we’re here to help.
Eligible Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Sale items and gift cards are non-refundable.
How to Return
- Email us at [insert contact email] with your order number and reason for return.
- We’ll provide you with a return shipping address in Canada and detailed instructions.
- Once we receive and inspect your return, we’ll issue a refund or exchange.
Refunds
- Refunds are processed within 7 business days after we receive your return.
- The original shipping cost is non-refundable.
Exchanges
- Need a replacement? Reach out to us, and we’ll help you find the perfect product.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, notify us within 48 hours of delivery with photos of the issue. We’ll resolve it quickly at no cost to you.
Coming Soon: International Shipping
We’re working hard to expand our shipping to more countries! Stay updated by subscribing to our newsletter.
Customer First Guarantee
Your satisfaction is our priority. For any questions or concerns, contact us at [insert contact email] or via our [customer service page].
Shop with Confidence
From checkout to delivery and beyond, we’re here to make your lash shopping experience smooth and worry-free!