FAQ - EYELASH EXTENSIONS
Like your natural hair, these semi-permanent lashes will last through the natural life cycle of your own lashes.
Eyelash extensions come in a variety of curls, thickness, lengths and colours that can be custom tailored to any type of eyes to achieve your desired look.
CLASSIC is the application of one lash extension to one natural lash.
HYBRID is a mixture of both CLASSIC and VOLUME together.
VOLUME is the application of ultra fine lash extensions, which are specially designed to be used in multiples to create volume: the creation of a handmade fan or bouquet of lashes.
MEGA VOLUME is similar to Volume, however, it can be customized from 7D-16D, using ultra fine lash extensions that are completely safe.
Please note that if you're coming from work and need to wash your eye makeup, it is imperative that you arrive on time for your lash appointment. A designated lash cleanser will be provided for you to wash and prep your lashes. Any time lost from your "cleansing" will not be made up as we cannot over-run your appointment into the next client's time. For best results, it is always recommended that you cleanse before you come.
Tuesday - Friday 10am-6pm
Sunday - Monday CLOSED
Text, call, or email for an appointment. We highly recommend that you book your next touch up appointment at the end of your lash appointment to ensure you secure your preferred date and time slot. During peak times, (holidays, wedding/prom season, etc.) it is best to pre-book your appointments as all bookings are first-come-first-serve.
Please follow our Instagram page @BeautybyTammy for the most current news and updates.
We do not touch up the work of others. This means that if you come to your appointment with a set of lashes from another Lash Technician, we will have to remove the old set of lashes and put on a new set. Therefore, you will be charged the price of a full set. This is to ensure we protect the integrity of our work.
- Do not use steam room, sauna, or work out for 24 hours.
- Clean your extensions daily with non-oily makeup removers or cleansers formulated for use with eyelash extensions.
- Avoid rubbing, pulling, or tugging on your eyelashes.
- Sleep on your back or side to avoid crushing lashes.
- Use oil-free products only. No mascara, only pencil or powder eyeliner.
- Please use a trained Lash Technician to have them removed.
- Touch-ups are recommended within 3 weeks to maintain the fuller look.
Prolonged exposure to excess heat and moisture will affect the retention of your eyelash extensions. Active people, and those that live in humid environments will notice that their extensions do not last as long. People that are naturally oily, feeling run down or poorly, taking medication, or have rapid lash growth cycles will also notice that their extensions will be lost quicker.
It is usual to lose between 2-5 extensions per eye every day. Your extensions will shed with your natural lashes and this is perfectly normal. Because they can shed, this means that your natural lashes remain undamaged.
Due to the delicate nature of eyelash extensions, our work is ONLY guaranteed if you use our recommended aftercare products and follow our aftercare instructions. Any issues must be notified within 48 hours and you must meet these requirements in order to qualify for this guarantee.
CANCELLATION: If you need to reschedule or cancel, please do so at least 48 hours before the beginning of your appointment. If you cancel before 48 hours, we can reschedule. If you cancel within 48 hours of your appointment, you will be invoiced for half of the lash service. If you NO SHOW, then you will be invoiced for 100% of the lash service. Last minute cancellations cost because we cannot fill that appointment at such short notice.
LATENESS: Please arrive on time for your appointment. Any time lost from you being late will not be made up as we cannot over-run your appointment into the next client's time. Your understanding is greatly appreciated.
PAYMENT METHODS: Cash, EFT (Electronic Funds Transfer / e-Transfer), Debit, Visa, Mastercard, & AMEX. Prices are in CAD and applicable taxes will be added.
REFUND: All beauty services, training and Pro Shop purchases are a final sale and NON-REFUNDABLE. However, client satisfaction is our number one priority. Please let us know and we will do our best to make it right. We truly value your business.
Ready to book your lash appointment? Contact us today!
FAQ - TRAINING
All new students need to take the 2 Day course. Our BBT Lash Academy graduates can take the 1 Day Upgrade courses. You may need to submit proof of your previous training in order to take some of our courses. We will contact you to email us a copy of your certificate.
In Canada, there is no prerequisite to take the Classic course. However, you do need Classic experience to take the Volume course, and Volume experience to take the Mega Volume course. As a beginner, you do not need experience in the beauty industry, however, any experience is always an asset. Graduates can go on to work in salons and lash studios, or open their own business. You must be willing to put in the practice after you learn your new skills and techniques as it is all about hand memory. Those who invest in themselves by taking quality training and put in the time to practice will ultimately succeed.
NALA, National Association of Lash Artists is recognized globally, and has a high level of standards that accredited Lash Artists must adhere to. Tammy has invested in extensive training to stay up-to-date with current trends, and she has spent the last 6 years as a Lash Artist, mastering her skills. Tammy is very passionate to share her knowledge and skills with you so that you can run a successful eyelash beauty business!
- Classic Beginner 2 Day
- Volume Beginner 2 Day (submit your Classic certificate from your previous training)
- Classic & Volume Refresher 2 Day (submit ONE of the following: Classic or Volume certificate from your previous training)
- Mega Volume Beginner 2 Day (submit your Volume certificate from your previous training)
- Volume or Mega Volume Upgrade 1 Day Course for our BBT Lash Academy Graduates only
Please email us for dates of availability, and indicate the type of training you are looking for. After you select your date, you will be invoiced for a deposit of $500 (+ sales tax, for residents of Canada only), to secure your training date. Remaining balance must be paid in full one month prior to training. Deposit is NON-REFUNDABLE and cannot be used to reschedule. Payment for lash services and training are a final sale and no refunds will be offered.
If you are a Lash Studio and are interested in hosting a group training, please contact us.
If you have not taken an Eyelash Extensions course before, it is very important for you to take the time to learn this highly intricate new skill. You will be using sharp tools, with very strong adhesives, around client's eyes. We take the time to go over the extensive training manual and you will have lots of time to practice on multiple models to ensure understanding. We also go into detail about how to run a successful eyelash beauty business and how to market your business to your target market.
PRICES: Prices quoted are in CAD and USD. Applicable Sales Tax will be added to all courses for residents of Canada.
MODEL: You must provide your own models. For Volume or Mega Volume course, you must provide 1 model on day 2. For all other courses, you must provide 2 models for 2 day course; or 1 model for 1 day course. If you need help acquiring a model, please let us know at least one week in advance. There is an additional fee of $50 per model for providing you with a model.
POLICIES: A deposit of $500 (+ sales tax, for residents of Canada only), is required to secure you training date. Exact address will be provided on the invoice. Remaining balance is due one month before training date. Deposit and training courses are NON-REFUNDABLE and cannot be used to reschedule.
Ready to book your training? Contact us today!<
FAQ - PRO SHOP
Due to health and safety of client’s eyes, eyelash extension products and tools are a final sale. No exchange and no refund. Please check your package immediately when it arrives. If you have any issues, please email us within 7 days of receiving your package. Damaged product will be replaced or given store credit within 14 days of receiving your package. Store credit does not expire and can be used towards your next online purchase.
Canada Post Expedited: $15
Greater Toronto Area (GTA): 1-2 business days
Rest of Canada: 4-5 business days
Canada Post Express: $20
Greater Toronto Area (GTA): 1 business day
Rest of Canada: 2 business days
US Tracked Packet: 6-8 business days: $15
US Expedited Parcel: 5-7 business days: $20
US Xpresspost: 2-4 business days: $35
All parcels are delivered with no signature required. If you require signature delivery, please select Express shipping as your option, and request this in the "Order Notes" section of your order.
***Disclaimer - Shipping guidelines are not guaranteed. An expected delivery is an estimate of when the courier will attempt to deliver an item, based on location. The date and time (when applicable) are not guaranteed, can be impacted by factors such as weather, traffic and parcel volume, and will continue to be updated as the item travels to its destination. For remote areas, shipping times may even be longer than quoted.***
We have four kinds of adhesives to meet your needs:
Pro Lash Adhesive – Perfect for the Advanced Lash Artist, or those who work fast.
Star Lash Adhesive – Perfect for the Novice Lash Artist, or those who work slower.
Master Lash Adhesive – Our most advanced CLEAR adhesive. Perfect for those who work fast, coloured lashes, or have clients who are allergic to the carbon black ingredient found in black adhesives.
Hero Lash Adhesive – This is a specialty LOW HUMIDITY adhesive that works even in the toughest conditions. Limited edition. Available only for the wintertime.
*Pro tip: Use a hygrometer to measure, monitor, and adjust your environment, to ensure you are always working in your adhesive’s optimal range.
Remember to "burp," wipe, and clean your nozzle. Ensure you store it upright with the cap on tight. Otherwise, air can get inside the bottle and cause your adhesive to cure prematurely.
These are guidelines only. If your adhesive becomes stringy when it comes out of the bottle, then it has most likely been exposed to moisture and needs to be replaced. Many Lash Artists prefer to replace their adhesive once a month on average as this will ensure you are working with the freshest adhesive.
Please note: Local area pick-up is available Monday-Friday 12pm-1pm, and Tuesday 10am-6pm, in Mississauga, Ontario.
All orders must be placed in advance online, will be processed the same day and available for pick-up the next business day.
We will hold your order for 10 business days. After this time, if you have not picked up your order, you will be invoiced $15 for the shipping fee. We will ship out your package after receiving payment. If we do not receive payment within 3 days, then your order will be returned in the amount you ordered for STORE CREDIT only.
NO REFUNDS, and no exceptions are made.
Store credit does not expire and you can use towards your next online purchase.
To pick up your order, please bring your order receipt (paper or digital copy), and government photo ID showing your address. If you would like to arrange for someone else to pick-up on your behalf, please email us ahead of time at email@example.com.
We will not release your package to anyone else without your authorization. Your representative must bring your order receipt and show government photo ID to pick up.
Please do not hesitate to contact us if you have any questions.
For US orders, please keep in mind there may be additional charges. Each country has different laws, therefore, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges, if any, are the sole responsibility of the recipient of the parcel, and must be paid in order for the parcel to be released.